We send you the leads-image
We send you the leads

Many job posted on iQoala and we send you some leads via email and notification every day.

You choose the job and make an offer-image
You choose the job and make an offer

You can choose the best task based on your job category and location and make an offer.

You connect with customers directly-image
You connect with customers directly

We enable you to communicate directly with your customers through the messaging system.

You do the job well and get paid.-image
You do the job well and get paid.

You do the job well and customer writes their feedback about your business.

FAQ

How does IQoala work?

IQoala is the largest online tradie marketplace in Australia. We essentially link everyone and allow them to discover what they need and who they need to complete their tasks. Customers tell us what they need help with, and we present that information as a job lead to nearby tradies and business.

What are the benefits of using iQoala?

IQoala is the largest online tradie marketplace in Australia. Our platform links people who want to enhance their daily lives with reliable tradespeople and companies. We're the place to be for job leads, with a new job lead posted every 20 seconds on average. We provide you leads, you pick the jobs, and you're in power.

Is a license required?

We check licenses and business registrations, so if the relevant government entity demands a license for the activity you undertake, we'll need to double-check before you may receive leads. Because the requirements vary by state or country, it's wise to check with your local government to see what you'll need before enrolling.

Where do I go to register?

If you'd like to learn more about joining IQoala and the current offers we have available, please fill out the form below and we'll call you. You can phone us at 1300 xxx xxx if you prefer.

When is it appropriate to use the message function?

You can use whenever you want! As part of your initial contact, sending a customer a message through the Message Centre might help you start a conversation with them. Furthermore, because everything is stored in one central spot on your device, it's an excellent method to keep track of your chats. It also helps us to keep track of messages in case anything needs to be looked into.

How can I get in touch with support?

Whatever is most comfortable for you! We interact with our tradies through a variety of methods, including our iQoala App, phone, and email. You can contact us by phone at 1300 xxx xxx, by email at support@iqoala.com.au, or by signing into your iQoala account and sending us a message.

What if I'm unable to contact a client?

Customers are occasionally unable to respond because they are preoccupied with work or just unavailable at the time you call. We all know that calling the customer as soon as you accept the lead increases your chances of speaking with them. If you can't speak with the consumer right away, download the app and send them a personalized message. Some people aren't ready to start working right away, so make sure you follow up with them. This will help you convert these leads later. Keep your profile updated so that they can see it and contact you when they have free time. It could just be a bad time for them, so follow up with them.

What can support do for me?

The quick answer is that it may be anything! We've discovered that many tradies/businesses want to be in control, thus our App and company Portal have been designed to be completely self-contained. However, if you have any questions about your account, your profile, leads, technical issues, or just want to learn more about how we can help you expand your business, please contact us.

If their phone number is wrong, what can I do?

Simply send the client a message from your app's Message Centre. The customer's phone number isn't linked to the Message Centre, and they'll get your message.

What are the operating hours of IQoala?

Customer Service Center Monday through Sunday, 9 a.m. to 6 p.m. (AEST) You can write us a message or email us at any time using the Message Centre in your IQoala for Business app.

When I call, why do you ask me so many questions?

We ask verification questions at the beginning of the conversation to check that we're speaking with the authorized account holder.

Can I show pictures of my work?

Sure! When you accept a customer's lead, your profile page is sent to them, thus having pictures that show off the quality of your work might help you stand out. You can update this on the Tradie Portal. We can update it for you if you send an email to support@Iqoala.com.au or a message to us via the Iqoala App with the pictures.

Can I show pictures of my work?

Sure! When you accept a customer's lead, your profile page is sent to them, thus having pictures that show off the quality of your work might help you stand out. You can update this on the Tradie Portal. We can update it for you if you send an email to support@Iqoala.com.au or a message to us via the Iqoala App with the pictures.

How can I change the content of my page?

Simply go to 'My Page' in the left top-hand menu, click on View My Page, and update your page content. You have limitless photos and videos with your subscription, so feel free to upload them to your page.

What exactly is a lead and how are leads priced?

A lead is a potential customer's invitation to do business with you. Our leads are provided free to all of our valued members and are created in response to consumer requests.

How do I sign in?

Simply go to www.iqoala.com.au and login with the same username & password you used for the app. Please contact us if you have forgotten your login details.

What is the procedure for accepting a lead?

With the IQoala App: Job invitations can be simply managed with a touch of a button on the IQoala App. Accept or decline the lead invitation, and your lead will be moved to the relevant tab on your App right away. You can also check your leads dashboard to see how far you've progressed. With Tradie Portal: You'll see a list of leads you've been invited to when you login into your account. Here you can browse the available leads and review the job's detailed information before deciding whether or not to accept. With Email: If you've set up email notifications, we'll notify you whenever a new lead becomes available. Click the "Accept" button in the email to accept the lead.

What is the best way for a customer to pay me?

If you already have a payment method in place, you can continue to request payments from clients, and IQoala will not be responsible for the payment.

What is the difference between a genuine lead and other leads?

By verifying the client before to sending a request via us, we are trying to avoid leads that are duplicates, have incorrect contact information, or are from outside of the region your account is set up in.

What is the meaning of a reminder lead?

According to our research, customers prefer to receive five quotes in order to compare and choose the best tradie for the job. If the lead isn't accepted by five tradies the first time, we may send it again to encourage more tradies to accept it, ensuring customers receive the five quotes they require.

What is the meaning of a reminder lead?

According to our research, customers prefer to receive five quotes in order to compare and choose the best tradie for the job. If the lead isn't accepted by five tradies the first time, we may send it again to encourage more tradies to accept it, ensuring customers receive the five quotes they require.

Where can I see a list of accepted leads?

Simply go to your dashboard tab (found at the bottom of the screen on an iOS or Android smartphone), click on my task, and you'll see the progress of your leads in the IQoala for App. In the website, Click on dashboard in the upper right corner of the page and then on my task tap.

How can I indicate that a job has been filled?

Go to 'my task' in the iQoala App or the Tradie Portal and select 'To Do' status on the relevant lead.

How can I choose which leads I get?

By going to the Lead Settings section of your Tradie Portal, you can quickly manage your leads. You can personalize your leads by selecting which categories and locations you'd want to get employment from, as well as which suburbs you'd like to receive job leads from. You may also call us at 1300 xxx xxx and we will assist you over the phone.

Why is there a 'Waitlist' option available to me?

Only 5 tradies can accept each lead to help provide a fair marketplace for all of our tradies. If other tradies apply for the job, they will be placed on a waiting list. According to our study, our clients want to have quotation choices so that if one of the original tradies cancels or the estimates aren't adequate, they have a backup plan. This guarantees that they can acquire 5 comprehensive quotations and offers the tradies on the queue more opportunities to win work.