Privacy Policy

Introduction

IQoala Group Holdings Limited and its subsidiaries, including IQoala Group Pty Ltd and IQoala Pty Ltd, are subject to this Privacy Policy together "IQoala". By using IQoala's websites or applications, or by using our products or services, you agree to be governed by the terms of this policy and the IQoala Terms & Conditions. This policy is also referenced in the IQoala Terms & Conditions, which govern IQoala's products and services.

We describe how and why we gather your personal information, the types of personal information we collect, how we use it, and what controls you have over how we use it in this policy. When you engage with IQoala, we are committed to complying with Commonwealth regulations controlling the privacy of personal information by businesses, as well as maintaining and safeguarding your privacy.

All IQoala users and customers are encouraged to visit the Office of the Australian Information Commissioner's website at www.oaic.gov.au, which offers vital information regarding Australian privacy laws.

The types of personal data we gather and store

Any information or opinion about a person, or otherwise connected to a person, when that person is identifiable or could be identified, is considered "personal information." "Sensitive information" is a subtype of Personal Information that contains information concerning a person's bodily and mental health (including vaccination status or any other health issues they may have) as well as other information about them, such as their criminal background or sexual orientation. Any references to "Personal Information" in this Privacy Policy should be considered to include sensitive information. We may collect and store the following types of personal information from you:

personal information such as your name, age, or date of birth, contact information such as your address, email address, phone number, or mobile phone number, occupation, licence information such as your driver's licence or passport number, usernames, and passwords;
if required, a police check
financial information like your bank account or credit card number

We may not be able to carry on our business and supply you with the products or services you require or the quality of service we strive to deliver without these informations.

How we gather and store your personal data

We may collect personal information about you in a variety of ways, including over the phone and via email, from devices or browsers you use to access our apps and webpages, other webpages, where we keep a record and a copy of your contact with us, where you submit information through web forms, logging your IP address, collecting GPS data, using cookies, and recording phone numbers and email addresses from which you contact us, by any smart phone, browser plugin, or other application we use that collects information from your device or browser, and in other methods that rely on technical access to information available from devices and operating systems you use.

We may also get your personal information from our affiliates or advertising partners, clients, contractors, customers, and other third parties, such as survey or competition websites, marketing websites, or any other websites accessible through our website that we believe assists us in delivering or advertising our services, understanding online behaviour, and collecting information that we feel necessary to controlling the quality or content of the services that we supply. We may also get your personal information from share registries with whom we have contracted to administer IQoala share applications and holdings, from publicly available sources of information, and/or if we are legally obligated or permitted to do so.

We may save your personal information online or in paper files once we have collected it.

Why do we gather, store, use, and disclose your personal data?

Your personal information is collected, stored, used, and disclosed for the following purposes:

To carry out and manage our business tasks or activities, such as supplying you with our products or services;
to maintain and manage our connection with you as a user, customer, and/or shareholder;
to manage risks and investigate criminal actions or activities that violate our Terms and Conditions, including by validating your identity, ABN, and/or professional licences;
to examine, evaluate, and process your applications;
to marketing and promoting our services and the services of other entities with whom we have relationships, including entities that market and promote goods and services unrelated to those we sell and promote, and to operate third-party companies, including the provision of products or services by those third-party businesses;
to aid you in getting approval to connect with clients for certain job categories;
to create, manage, offer, and enhance our goods and services through research, design, development, and management;
to communicate with you;
to follow the laws (including rules governing the processing of shares, share applicants, and shareholders), and to assist government, licencing, and law enforcement organisations; and
to actions or behaviours related to the topics mentioned above.

Where the law allows or requires it, we may also collect, keep, use, and disclose your personal information for other purposes.

We reserve the right to use or disclose personal information about you that is necessary for providing information about, promoting, or delivering IQoala services to our users and customers including by way of direct marketing through mail, telephone, email, SMS and MMS messages, and any other electronic means such as newsletters, promotional materials, or direct marketing campaigns related to the goods and services that we offer (including by way of direct marketing through mail, telephone, email, SMS and MMS messages, and any other electronic means). If you no longer desire to receive our direct marketing emails, SMS, and MMS communications, please use the Unsubscribe link or statement found in all emails, SMS, and MMS messages that we send you, or contact us using the information provided in the "Contacting us" section below.

To whom do we share your personal data?

Your information may be shared with people or companies within IQoala for the reasons stated in the section above under "Why do we gather, store, use, and disclose your personal data?"

We may also share your personal information to persons or organisations outside of IQoala for the reasons listed above in the "Why do we gather, store, use, and disclose your personal data?" section, as well as to other parties and for the purposes listed below:

Examples include:

Some of our business operations and functions, such as call centre services, marketing, corporate administration, and corporate strategy, are managed by organisations.
service providers, such as share registry services, IT services, and sponsors and/or promoters;
partners, joint venture entities, agents, contractors, or external service providers with which IQoala maintains a commercial connection for the running of their operations;
invoicing or payment for the providing services to IQoala users or customers by third-party payment processing providers or debt collection agencies;
the police or other legal authorities, licencing or enforcement organizations;
government and regulatory organisations or organisations such as ASX or ASIC, or as necessary or authorised by law;
If we have reason to believe you have violated our terms and conditions or have otherwise been involved in any illegal actions and feel disclosure is necessary, we may share your information with internet service providers or network administrators.

Personal data transfer to another country

We may transfer or disclose personal information we have collected about you to a person or organisation in a foreign country in order to provide you with the best products and services possible, such as:

to service providers who store data or operate outside Australia; and/or
as otherwise required or authorised by law.

We take reasonable precautions to guarantee that such organizations do not violate the Australian Privacy Principles when we do this.

Links

Our website may contain links to third-party websites, which may gather personal information about you. We are not responsible for the privacy policies of other companies or the content of websites that link to ours. When users leave the IQoala site, they should be aware of this and read the privacy policies of every other web site that collects personally identifiable information.

Storage and security

The security of any information related with our customers and contractors is extremely important to IQoala. We have security procedures in place to safeguard personal information in our control from misuse, interference, loss, and unauthorised access, alteration, or disclosure.

IQoala keeps the information you give us (including your contact and bank account information) so that we may verify transactions and client information and keep proper records for legal and accounting purposes. This data is stored on secure servers in secure facilities.

There is no way to guarantee that data transmitted via the Internet is completely safe. As a result, while we make every effort to secure user information, IQoala cannot guarantee or promise the security of any information submitted to or from its online goods or services, and users do so at their own risk.

You are entirely responsible for keeping your passwords and/or account information confidential. When you're online, you should be cautious and responsible.

Personal information access and correction

IQoala is dedicated to keeping accurate, up-to-date, relevant, and acceptable data about our clients and website visitors.

Please contact us using the information shown below in the "Contacting us" section to request access to or correction of your personal information. We will provide you access to your personal information if your request is in conformity with the Australian Privacy Principles.

You can ask for incorrect information to be rectified. To maintain your privacy, we will only provide you with details of your personal information if we are convinced that the information belongs to you.

If we decline to provide you access to or update the personal information we have about you, we will explain why.

Complaints

If you have a concern about our Privacy Policy or the collection, use, secure disposal, or destruction of your personal information, please contact us at privacy@IQoala.com.au.

In compliance with Commonwealth Privacy legislation, we will examine your complaint and endeavour to resolve any breach that may have occurred in regard to the collection, use, or deletion of personal information stored by us concerning you within 30 days. If you are unhappy with the outcome of this method, you can ask for an impartial person (typically the Information Commissioner) to look into your complaint.

Privacy Policy Changes

If IQoala makes any changes to its Privacy Policy, it will update this page so that users are constantly informed of what information is collected, how it is used, and how it may be released. As a result, please remember to monitor any changes to our Privacy Policy on a frequent basis.

Contact Us

If you have any questions about our Privacy Policy, please contact us through privacy@IQoala.com.au.

We recommend visiting the Office of the Information Commissioner's website at www.oaic.gov.au for further information on privacy legislation and the Australian Privacy Principles.

What is IQoala?

IQoala is a better, smarter approach to connect tradies and customers so that the work gets done well. We're on a mission to make home improvement as simple as possible, and our goal is to provide a seamless experience for both contractors and homeowners.

Over millions Australians have revolutionised the way they discover, employ, and manage trustworthy tradies to help them around the house.